FreshDuct Terms & Conditions

Introduction

Welcome to FreshDuct. By booking our services, you agree to the following terms and conditions. These terms are designed to ensure clarity and fairness for both our customers and our business.

Services

FreshDuct offers professional duct cleaning and HVAC maintenance services. We strive to deliver high-quality services to enhance the air quality and comfort in your home or business.

Booking and Confirmation

When you book a service with FreshDuct, we confirm the booking with you, securing the time slot exclusively for your job. We do not accept other bookings for the same time slot once your booking is confirmed.

Pricing and Payment

Our pricing is clearly stated at the time of booking. All payments are due upon completion of the service unless otherwise agreed upon. We accept major payment methods as outlined on our website.

Booking Fees and Cancellations

At FreshDuct, we do not charge private clients any fees in advance for booking our services. However, by confirming your booking, you agree to the following cancellation terms:

• Booking Confirmation: Once your booking is confirmed, the time slot is reserved exclusively for you, and we do not accept other bookings during this time.
• Cancellation Policy: We typically charge a $150 + GST callout fee for our services. If you cancel your booking without providing at least 24 hours’ notice, you will be liable for a $150 cancellation fee. This fee is necessary to cover the loss of the reserved time slot and the opportunity to serve other customers.
• Rescheduling: If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your new preferred time.

Liability

FreshDuct takes great care in delivering our services and aims to perform all work with reasonable skill, care, and attention. While we take precautions to avoid any damage, FreshDuct shall not be liable for any indirect, consequential, or incidental losses arising from the service.

Our liability for any direct claim, whether in contract, tort, or otherwise, is limited to the total amount paid for the specific service in question.

However, FreshDuct maintains comprehensive Public Liability Insurance, which may cover certain accidental property damage or personal injury claims, where eligible and within the terms of our insurance policy. In the unlikely event that such a claim arises, it will be assessed and managed through our insurer in accordance with the policy’s conditions.

This clause does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Warranties

We provide our services with reasonable care and skill. However, we do not warrant that our services will completely eliminate all contaminants or improve system performance beyond the manufacturer’s specifications.

Privacy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we handle your data.

Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the jurisdiction of the Australian courts.

Contact Information

If you have any inquiries or concerns regarding these terms and conditions, please contact us at info@freshduct.com.au.