“Our split stopped cooling in a heatwave. FreshDuct found a leak on the outdoor unit, repaired it and re-gassed it — icy cold again the same day.”
Verified
Kew’s grand period homes are usually cooled by retrofitted split systems and multi-head runs working hard across big, high-ceilinged rooms. When one stops cooling or throws an error, FreshDuct diagnoses the real fault — refrigerant leak, capacitor, fan motor or board — and repairs it properly, all major brands.
One head cooling and another dead? A proper diagnosis finds whether it is gas, electrics or the board.
Kew is one of Melbourne’s grand inner-eastern suburbs — Victorian, Edwardian and mid-century homes on large, hilly blocks, most cooled by split systems added long after the house was built. Because the walls are solid and the rooms are tall, those splits are often oversized, mounted on long line-sets and run hard right through summer.
That workload is where the faults come from. A capacitor or fan motor that cycles hard all season eventually fails, a long refrigerant line slowly loses charge, and a multi-head system will happily leave one room warm while the others cope. We diagnose which it is — electrics, refrigerant or control board — and repair it rather than guessing.
The faults we see most on Kew split systems — based on the local homes, install styles and conditions.
Splits retrofitted into solid Kew homes run long refrigerant lines through walls and roof spaces. We pressure-test to find where the charge is escaping and repair the leak before re-gassing.
Larger Kew homes often run multi-head systems. When one head stops cooling we test that circuit’s charge, sensor and drain rather than condemning the whole unit.
A split cooling tall period rooms cycles hard all summer, and the capacitor and outdoor fan motor are the first to fail. We test both and carry common replacements.
Real photos from FreshDuct split-system diagnostics, refrigerant work and repairs. We document every job with clear before-and-after photos.



One local team for the whole system — from a not-cooling diagnosis and re-gas to parts, board repairs and an annual tune. Need a hygiene clean instead? We do that too.

Not cooling or heating? We fault-find the whole system — refrigerant, electrics, sensors and board — and tell you plainly what it needs.
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Low on refrigerant means a leak. We pressure-test, find and repair the leak, then re-gas to the correct charge — not just a top-up.
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A full service and tune — pressures, electrics, capacitor, fan and drain checked so the system runs efficiently and reliably.
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Capacitors, fan motors, PCBs, sensors and contactors sourced and replaced for all major brands, with a clear quote first.
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Need a hygiene clean instead? Deep coil and barrel-fan cleaning, mould treatment and sanitising for cleaner, healthier air.
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Ducted, evaporative and multi-head systems too — one local team for heating, cooling and ventilation across Melbourne.
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When a Kew split stops cooling the cause is rarely obvious from the wall unit. We run the system, read any error codes, and test refrigerant pressures, the capacitor, the outdoor fan motor and the control board to find the real fault before we quote anything.
On a retrofitted system the usual culprit is a slow refrigerant leak on a long line-set or a tired capacitor on a hard-run condenser. We repair the leak and re-gas to the correct charge, or fit the failed part, then re-test the cooling and heating output so you know it is genuinely fixed.
FreshDuct repairs and services split systems across Kew and Kew East 7 days a week, and we are regularly working nearby in Hawthorn, Camberwell, Balwyn and Richmond, so a Kew call slots easily into our run.
From the large homes near Studley Park to the family houses around Kew Junction, we can usually offer a prompt appointment and prioritise a system that has failed in the middle of a heatwave.
A methodical diagnosis and repair — we find the actual fault, quote it clearly, and fix it right the first time.
We run the system, read any error codes and test the electrics, sensors and refrigerant pressures to find the real fault, not just the symptom.
If it is low on gas we pressure-test to find the leak — a re-gas without fixing the leak just fails again in a season.
You get a clear, itemised quote before any part is fitted — capacitor, fan motor, PCB, sensor or a re-gas, with honest advice on repair-versus-replace.
We fit the part, repair the leak and re-gas to the manufacturer charge, then re-test cooling and heating output.
Electrics, contactor, fan, drain and airflow checked and tuned so the system runs efficiently and reliably.
A clear report with photos and honest advice on whether to keep servicing or plan a replacement.
Verified 5-star reviews from across FreshDuct’s split-system, heating and cooling services.
“Our split stopped cooling in a heatwave. FreshDuct found a leak on the outdoor unit, repaired it and re-gassed it — icy cold again the same day.”
Verified
“Bedroom head was throwing an error code and shutting down. They diagnosed a faulty PCB, quoted it and had it running the next visit.”
Verified
“Honest team — the outdoor fan motor had failed and they replaced it rather than pushing a whole new system. Saved me a fortune.”
Verified
“Great communication. They tested the capacitor and pressures, showed me the readings and explained exactly what was wrong.”
Verified
“Multi-head system, one room never cold. They tracked it to a blocked drain and low charge on that circuit and sorted both.”
Verified
“Quick, professional and tidy. The report and photos showed exactly what they checked and fixed on the unit.”
Verified
We cover Kew and the surrounding suburbs. Explore nearby areas and related FreshDuct services.
On a multi-head system each indoor unit runs on its own circuit, so one head failing while the others work usually points to low charge on that branch, a faulty indoor sensor or a blocked drain shutting it down. We test that circuit specifically rather than replacing the whole system.
Very likely. Splits on the long line-sets common in retrofitted Kew homes develop slow leaks, and a system low on refrigerant will cool weakly, ice up and then cut out. We pressure-test to find the leak, repair it, and re-gas to the correct charge rather than just topping it up.
Yes. FreshDuct diagnoses and repairs split systems across Kew and the surrounding inner east, 7 days a week — not-cooling and not-heating faults, re-gas and leak detection, error codes and parts for all major brands. Call 04 3191 8137 or request a free quote.
It is usually one of a few things: low refrigerant from a slow leak, a failed capacitor or fan motor on the outdoor unit, a blocked filter or coil, or a fault on the control board. We diagnose the actual cause rather than guessing, and quote the repair before we start.
We do, but a split system is a sealed circuit — if it is low on gas it has a leak. A top-up alone just leaks out again within a season, so we pressure-test to find the leak, repair it, then re-gas to the correct manufacturer charge.
It depends on the age, the brand and the fault. A capacitor, fan motor or sensor on an otherwise sound unit is well worth repairing; a failed compressor or a leaking coil on a 12-to-15-year-old system often is not. We give you honest, itemised advice either way.
Not-cooling & not-heating diagnostics, gas re-gas and leak detection, error-code faults, capacitor, fan-motor and board repairs, and an annual tune — a clean, documented service with photo proof. Available 7 days.
Tell us the fault and your split system — we respond fast, 7 days.