Some people are using the FreshDuct name and pretending to be us to scam customers. Please don't fall for it. We are the only genuine FreshDuct, operating in Melbourne, Sydney, Adelaide and Perth. Only deal with us through freshduct.com.au, or call us directly on 04 3191 8137 or 0480 004 051. We are taking legal action against these impostors. Thank you.
Split systems that blow warm air, drip water down the wall, flash an error code, trip the power or will not start at all. Our licensed refrigeration technicians and electricians find the actual fault, explain it in plain words. You get a quote to approve before any work starts.
Any one of these is worth a call. They rarely fix themselves.
Most split system breakdowns come down to a short list of causes, and the symptom usually points to the right one. Warm air or weak cooling is most often low refrigerant from a slow leak, a dirty coil that cannot shed heat, or an outdoor fan that has stopped. Water leaking inside is nearly always a blocked or kinked drain line, a cracked drain tray, or a unit that was mounted without enough fall. Error codes point to sensors, the control board, communication between the two units, or a protection trip on the compressor. Tripping power means an electrical fault: a failed capacitor, a shorted fan motor, moisture in a connection or a compressor drawing too much current.
Ice on the pipes looks dramatic but is a symptom, not the fault. It usually means the system is short of refrigerant or air is not moving across the coil, so we look for the reason rather than just letting it thaw.
A repair makes sense when the fault is a part: a fan motor, a capacitor, a sensor, a drain, a control board that is still available. If the system is short of refrigerant, it has a leak somewhere, and our aircon regas service finds and fixes that leak before it is recharged. Topping up without finding the leak only buys a few weeks.
Replacement starts to make more sense when a unit is old, parts are no longer made, the compressor has failed on an older system, or repair quotes keep stacking up. We say so plainly when that is where it lands, and our split system replacement page explains that path. And sometimes the fix is simpler still: a heavily clogged coil and barrel fan behave like a faulty unit, and a proper split system clean brings it back.
We repair the split systems found in Melbourne homes, including Daikin, Mitsubishi Electric, Mitsubishi Heavy Industries, Fujitsu, Panasonic, Samsung, LG, Toshiba, Hitachi, Kelvinator and Rinnai. Parts availability differs by brand and by age, so the technician confirms what can be sourced before quoting, not halfway through the job. For Mitsubishi systems in particular, see our Mitsubishi service page.
Some calls are solved before anyone arrives. Check the remote has fresh batteries and is set to cool or heat, not fan or dry. Check the filters behind the front panel are not caked in dust. And check the switchboard: if the air conditioner circuit has tripped, reset it once. If it trips again, leave it off and call us. Please do not open the outdoor unit or touch the refrigerant pipes; they carry high voltage and gas under pressure.
10,000+ projects for homes, councils, universities & agencies
Brands we service — heating, cooling & fireplaces
Every line below is part of the visit. Parts and repairs are quoted first and only go ahead once you approve.
Brand, rough age, the error code if there is one, and a photo of the indoor and outdoor units if you can.
Indoor unit, outdoor unit, electrics and refrigerant checked, and the fault shown to you.
The technician inspects and quotes before any work, and you approve first. No surprises later.
Repaired, run in both modes, and you pay after the job.
Real reviews from verified FreshDuct customers — find hundreds more on our Google profile.
Rated 5 out of 5 stars
“Cannot say enough about Gabriel and his team. They were very professional with their job. He taught me what I am supposed to know about vents and how to take care of them. They did an amazing job.”
Rated 5 out of 5 stars
“Our ducts had not been cleaned in 9 years. I was really happy with their professionalism and speed. They respected our house rules and the air in my home is really fresh and clean.”
Rated 5 out of 5 stars
“Outstanding service! Manny was very professional and polite. This is by far the most thorough cleanup that we have experienced. All vents were cleaned and sanitised.”
Rated 5 out of 5 stars
“Adam and his team were professional and very service oriented. They provided detailed before and after pictures to confirm the work and effort. Highly recommend FreshDuct.”
Rated 5 out of 5 stars
“Tom and Eddie did an outstanding job cleaning my air ducts. I scheduled my appointment yesterday and the job was completed within 24 hours. Very satisfied with the service.”
Rated 5 out of 5 stars
“We had pet stains and a bad smell in the carpet and air ducts. After FreshDuct visited, the house smells fresh and clean again.”
Rated 5 out of 5 stars
“Our house flooded in the storms with over a metre of water. FreshDuct came recommended by our neighbours and arrived the same day.”
Rated 5 out of 5 stars
“They were clear up front about pricing and exactly what was included. Very thorough from start to finish.”
Branded vans, uniformed technicians, professional equipment — the team your neighbours already know.
It depends on the fault: a blocked drain and a failed compressor are very different jobs. We do not guess a price over the phone for repairs. You approve the quote before any work starts. There is no call-out fee and you pay after the job.
Often, yes, when the fault is a part like a fan motor, capacitor or sensor. When a unit is old, parts are no longer made, or the compressor has failed, replacement usually makes more sense. The technician tells you which side your system is on before you spend anything.
The usual causes are low refrigerant from a leak, a clogged coil, an outdoor fan that has stopped, or the unit set to the wrong mode. A technician checks pressures and airflow to find which one it is.
Almost always the drain: a blocked or kinked drain line, a cracked tray, or a unit that does not fall towards the drain. It is usually a quick fix once it is found.
Each brand uses its own codes, but they point to a sensor, the control board, communication between the units, or a protection trip. Send us the code and the brand when you book and the technician comes prepared.
Only if the system is short of refrigerant, and that means there is a leak. We find and repair the leak first, then recharge. See our aircon regas page for how that works.
The common split system brands in Melbourne homes, including Daikin, Mitsubishi Electric, Fujitsu, Panasonic, Samsung, LG, Toshiba, Hitachi, Kelvinator and Rinnai.
After the job is done and tested. Cash, card or bank transfer.
Split system repairs Melbourne
FreshDuct repairs split system air conditioners across metropolitan Melbourne, 7 days a week. Our licensed refrigeration technicians and electricians diagnose the fault, explain it with photos, and quote before any work. Nothing goes ahead until you approve, and you pay after the job.
Air conditioner not cooling
When a split system stops cooling, the cause is usually refrigerant, airflow or the outdoor fan. We check all three, find the actual fault, and fix that rather than topping up gas and hoping.
Reverse cycle heating not working
The same system heats in winter, so a split that will not heat often has the same causes: a sensor, the outdoor fan, the reversing valve or low refrigerant. We test it in both modes before we leave.
All of metropolitan Melbourne, 7 days a week — and if your suburb is not listed, we still come to you. The office confirms the details for your address when they call with your free estimate.
Tell us the brand, the age and what it is doing. You approve the quote before any work starts.
FreshDuct
