Some people are using the FreshDuct name and pretending to be us to scam customers. Please don't fall for it. We are the only genuine FreshDuct, operating in Melbourne, Sydney, Adelaide and Perth. Only deal with us through freshduct.com.au, or call us directly on 04 3191 8137 or 0480 004 051. We are taking legal action against these impostors. Thank you.
A split system that has not been looked at in a year is usually still running, just not running well. A FreshDuct service goes through both units, measures how the system is performing, reads any error codes and tells you plainly what it found. Repairs are quoted first.
Any one of these is worth a call. They rarely fix themselves.
A service is maintenance and a performance check in one visit. Before anything is opened, the technician runs the system and measures the air going in against the air coming out, which gives a number to compare once the work is done.
Indoor unit: filters washed and dried, coil inspected and its front face cleaned, barrel fan checked, drain tray and line flushed until water runs freely, and the remote settings checked, because a unit stuck on dry or fan mode looks exactly like a faulty one. Outdoor unit: debris cleared from the coil fins, fan and clearance checked. A condenser boxed in by a hedge breathes its own hot air on a 38-degree day. Electrical and refrigerant: connections, isolator, capacitor and fan motors checked, and refrigerant pressures checked by a licensed refrigeration technician when the symptoms call for it. Odd pressures point to a leak or an airflow problem long before the cooling stops. Our guide to what a split system service includes has each step in detail.
A service is about how the system runs: airflow, drainage, electrics, refrigerant and error codes. A deep clean is about what has grown inside it: the unit is protected and opened so the full coil and barrel fan can be washed right through. If the complaint is a smell, black specks on the louvres or sneezing when it runs, book split system cleaning from $199 per system. If it is weak cooling, slow heating, an error code or water where it should not be, start with a service, and if the inside is too far gone you are shown the photos before anything else happens.
The same blinking light can mean a loose sensor plug on one model and a failed compressor on another. The technician reads the code for your model and tests the part it points to: a temperature sensor, the cable between the two units, the control board, the outdoor fan or a compressor protection trip. Some codes clear once a blocked filter or a tripped drain float is dealt with; others mean a part has failed. Our list of common split system error codes is a useful first read.
Catching problems early is the point, so some visits do turn something up. When that happens, the technician inspects and quotes before any work, and you approve first. A worn fan motor, a weak capacitor or a cracked drain tray goes to our air conditioner repairs team as a quote, and you decide. Low refrigerant is never a routine top-up: a split system is sealed, so a low refrigerant charge means a leak, and our aircon regas service repairs the leak before recharging.
Once a year suits most Melbourne homes; twice if it is your main heating as well as cooling, if you have pets, or if you live near a main road or building site. Spring catches problems before the first hot weekend, and clears the plane tree fluff that settles on outdoor coils across the inner suburbs. Autumn gets the heating side ready, which matters more now that so many homes rely on reverse cycle. See how often to service a split system.
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Every line below is part of the service. If the technician finds a fault, the repair is quoted separately and only goes ahead once you approve it.
Brand, rough age, how many indoor units, and anything it has been doing lately, including any error code.
The office confirms the price and a time that suits you, 7 days a week.
Indoor and outdoor units serviced, pressures and temperatures recorded, photos taken.
You see what was found. Any repair is quoted for you to approve. You pay after the job.
Real reviews from verified FreshDuct customers — find hundreds more on our Google profile.
Rated 5 out of 5 stars
“Cannot say enough about Gabriel and his team. They were very professional with their job. He taught me what I am supposed to know about vents and how to take care of them. They did an amazing job.”
Rated 5 out of 5 stars
“Our ducts had not been cleaned in 9 years. I was really happy with their professionalism and speed. They respected our house rules and the air in my home is really fresh and clean.”
Rated 5 out of 5 stars
“Outstanding service! Manny was very professional and polite. This is by far the most thorough cleanup that we have experienced. All vents were cleaned and sanitised.”
Rated 5 out of 5 stars
“Adam and his team were professional and very service oriented. They provided detailed before and after pictures to confirm the work and effort. Highly recommend FreshDuct.”
Rated 5 out of 5 stars
“Tom and Eddie did an outstanding job cleaning my air ducts. I scheduled my appointment yesterday and the job was completed within 24 hours. Very satisfied with the service.”
Rated 5 out of 5 stars
“We had pet stains and a bad smell in the carpet and air ducts. After FreshDuct visited, the house smells fresh and clean again.”
Rated 5 out of 5 stars
“Our house flooded in the storms with over a metre of water. FreshDuct came recommended by our neighbours and arrived the same day.”
Rated 5 out of 5 stars
“They were clear up front about pricing and exactly what was included. Very thorough from start to finish.”
Branded vans, uniformed technicians, professional equipment — the team your neighbours already know.
It depends on how many indoor units you have and where they are mounted, so the office gives you a free estimate over the phone and a firm price before any work. If the unit also needs a full deep clean, split system cleaning is from $199 per system. There is no call-out fee and you pay after the job.
Once a year for most homes. Twice a year if it is your main heating and cooling, if you have pets or allergies, or if the house is near a main road or building works.
A service checks how the system runs. A deep clean opens the unit and washes the full coil and barrel fan. If smell or mould is the problem, book the clean.
No, not as a routine item. If the pressures are low, the system has a leak. We find and repair the leak first, then recharge it, and that work is quoted before it starts.
Book a service and tell us the code and the brand. If a part has failed, the technician inspects and quotes before any work, and you approve first.
The split systems found in Melbourne homes, including Daikin, Mitsubishi Electric, Mitsubishi Heavy Industries, Fujitsu, Panasonic, Samsung, LG, Toshiba, Hitachi, Kelvinator and Rinnai.
Yes. Each indoor unit gets the same filter, coil, drain and performance checks. Tell us how many heads there are when you book.
Someone needs to let the technician in. You pay once the service is finished and you have seen the report.
Split system servicing Melbourne
FreshDuct services split system air conditioners across metropolitan Melbourne, 7 days a week. Our licensed refrigeration technicians and electricians check the indoor and outdoor units, measure performance, read error codes and report back with before and after photos. There is no call-out fee and you pay after the job.
Aircon maintenance before summer
A spring service clears the outdoor coil, flushes the drain and confirms the refrigerant pressures before the first heatwave.
Reverse cycle heating check
An autumn service tests the system in heating mode and checks the defrost cycle on the outdoor unit before the cold sets in.
All of metropolitan Melbourne, 7 days a week — and if your suburb is not listed, we still come to you. The office confirms the details for your address when they call with your free estimate.
Fan coil, drain tray, zones and controller checked in the roof space.
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Tell us the brand, the age and how many units. You get a firm price before any work, and repairs are always quoted first.
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