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A ducted system hides most of itself: the fan coil and drain tray sit in the roof, the ducts snake across the ceiling, and all you see is a controller and some vents. We go up into the roof space and out to the outdoor unit, check every zone, and find out why the house is not as comfortable as it should be. If something needs fixing, the technician inspects and quotes before any work, and you approve first.
Any one of these is worth a call. They rarely fix themselves.
The return air filter. Most systems draw all their air back through one or two grilles, usually in a hallway ceiling. A clogged filter starves the fan coil, so cooling weakens and the coil can ice over. The fan coil in the roof. The indoor coil, blower and drain tray live in the roof space, out of sight, and a Melbourne roof space on a summer afternoon is a harsh place for them to work. The zone dampers. Small motors open and close each zone; when one sticks, a room goes cold, hot or dead. The ducts. Flexible ducts get crushed, split or knocked off their outlets. The outdoor unit and controller. A blocked condenser, a failed fan or a lost signal between controller and unit stops the lot.
Our guide on why a ducted reverse cycle is not cooling covers the symptoms one by one.
In cooling mode the fan coil pulls water out of the air, and that water drains from a tray through a pipe to the outside, sometimes with a small pump. When the drain blocks with slime, or the tray cracks or corrodes, the water has nowhere to go but the plasterboard. The first sign is usually a brown ring on the ceiling. If you see one, turn the cooling off at the controller and book a visit. A service flushes the drain, tests any pump, and checks the tray and any safety tray underneath.
A room that never gets cool is usually one of three things: a zone damper motor that has stopped, a controller that is not telling it to open, or a duct that has come off in the roof and is cooling the roof space instead. We drive each zone open and closed from the controller and check airflow at the outlets. Our guide to ducted aircon zoning explains how the dampers work. A disconnected, crushed or torn duct is fixed through our duct repair and replacement service, and leaking joints are worth sealing: see duct sealing.
A service keeps the machine running. If the ducts and vents are lined with dust, that is a separate job: our air duct cleaning, ducts from $299 per system, cleans the ductwork itself. A failed part, such as a fan motor, sensor, zone motor or board, is a repair: the technician inspects and quotes before any work, and you approve first, the same way as our air conditioner repairs. Low refrigerant means a leak, found and repaired before any recharge. When the system is old and parts are hard to find, a replacement can make more sense, and our ducted reverse cycle air conditioning page covers new systems. If your cooling is an add-on coil on a gas ducted heater, the heater side is covered by our ducted heating repairs team.
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Brands we service — heating, cooling & fireplaces
Each item below is part of the service visit. Repairs and duct work are quoted separately and only go ahead once you approve them.
Brand if you know it, number of zones, single or double storey, and what it is doing.
The office talks it through and books a time, 7 days a week.
The technician goes through the whole system and photographs what they find.
Repairs are quoted for your approval. You pay once the job is finished.
Real reviews from verified FreshDuct customers — find hundreds more on our Google profile.
Rated 5 out of 5 stars
“Cannot say enough about Gabriel and his team. They were very professional with their job. He taught me what I am supposed to know about vents and how to take care of them. They did an amazing job.”
Rated 5 out of 5 stars
“Our ducts had not been cleaned in 9 years. I was really happy with their professionalism and speed. They respected our house rules and the air in my home is really fresh and clean.”
Rated 5 out of 5 stars
“Outstanding service! Manny was very professional and polite. This is by far the most thorough cleanup that we have experienced. All vents were cleaned and sanitised.”
Rated 5 out of 5 stars
“Adam and his team were professional and very service oriented. They provided detailed before and after pictures to confirm the work and effort. Highly recommend FreshDuct.”
Rated 5 out of 5 stars
“Tom and Eddie did an outstanding job cleaning my air ducts. I scheduled my appointment yesterday and the job was completed within 24 hours. Very satisfied with the service.”
Rated 5 out of 5 stars
“We had pet stains and a bad smell in the carpet and air ducts. After FreshDuct visited, the house smells fresh and clean again.”
Rated 5 out of 5 stars
“Our house flooded in the storms with over a metre of water. FreshDuct came recommended by our neighbours and arrived the same day.”
Rated 5 out of 5 stars
“They were clear up front about pricing and exactly what was included. Very thorough from start to finish.”
Branded vans, uniformed technicians, professional equipment — the team your neighbours already know.
It depends on the size of the system, the number of zones and how easy the roof space is to reach, so the office gives you a free estimate over the phone. Repairs are quoted separately before any work. There is no call-out fee.
Once a year for most homes, ideally in spring before the cooling season. Clean or replace the return air filter more often than that, every few months in a dusty house.
If it is near the roof unit or along the drain route, very likely. Turn the cooling off at the controller and book a visit. The drain or tray is usually the cause.
Usually a zone damper motor that has stopped, a controller fault, or a duct that has come loose in the roof. We test each zone and check the duct runs to find which one.
Codes differ by brand and model. Note the code and the brand when you book, and the technician reads it on the day and tests the part it points to.
No. The service covers the machine, the filter, the drain and the zones. Cleaning the ductwork is a separate job, with ducts from $299 per system.
The ducted reverse cycle systems common in Melbourne homes, including ActronAir, Daikin, Fujitsu, Mitsubishi Electric, Panasonic and Samsung.
Clear access to the manhole and the outdoor unit, and the controller where the technician can reach it. Payment happens after the job.
Ducted reverse cycle service Melbourne
FreshDuct services ducted reverse cycle air conditioning across metropolitan Melbourne, 7 days a week. Our licensed refrigeration technicians and electricians check the roof unit, the outdoor unit, the zones and the drain, and photograph what they find.
Ducted air conditioning repairs
When a ducted system stops cooling, leaks or throws a fault code, the technician finds the cause and quotes it first. Nothing goes ahead without your approval.
Ducted heating and cooling, one system
Reverse cycle ducted heats as well as cools, so an autumn check in heating mode catches the faults that would otherwise turn up on the first cold night.
All of metropolitan Melbourne, 7 days a week — and if your suburb is not listed, we still come to you. The office confirms the details for your address when they call with your free estimate.
Split system service and performance check, with any repair quoted first.
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Tell us the brand, the zones and what the system is doing. Repairs are always quoted before any work, and you approve first.
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