If you are considering booking a chimney clean with FreshDuct, this page answers the questions we hear most often — how to book, what we actually do during a visit, where in Melbourne we cover, what it costs, and what you walk away with. We have built our chimney service around three things: doing the job properly with the right equipment, leaving your home as clean as we found it, and giving you a written record of your chimney’s condition.
FreshDuct operates seven days a week across the Melbourne metropolitan area. Every clean includes a full power sweep, vacuum containment, a camera inspection and a written condition report — a complete service rather than a quick brush. Here is how it all works.
Booking and Scheduling
Booking a FreshDuct chimney clean is straightforward. Call us on 04 3191 8137 or use the online contact form to request a free quote. Let us know the type of fireplace you have — wood heater, open fireplace, gas or pizza oven — whether the home is single or double storey, and roughly when the chimney was last cleaned. With that we can give you a clear fixed price and book a time that suits you.
Because we operate seven days a week, we can usually find an appointment that fits around your week rather than forcing you to take time off. There is no fee and no obligation simply to get a quote. The price we quote up front is the price you pay — we do not add surprise charges on the day, and if we ever spot something extra worth doing, like fitting a cap, we tell you and price it separately for you to decide.
The best time to book is February to April, ahead of the Melbourne heating season. Sweeps across Melbourne get very busy once the first cold snap arrives in May and everyone lights their fire at once, so booking early means easier scheduling and a chimney that is ready the moment you want to use it. For guidance on timing, see how often to clean your chimney.
What Our Service Includes
A FreshDuct clean is a complete service, and every visit follows the same thorough process. A standard clean takes around 45 to 90 minutes depending on the fireplace type, flue height and level of buildup.
We start by laying down drop sheets and setting up a HEPA-rated containment vacuum, so no soot escapes into your room. We then carry out a full power sweep of the flue using rotary equipment that removes creosote and soot at every stage, not just the accessible section. Next comes a camera inspection of the flue interior, so we can see the true condition of the liner and flue rather than brushing blind. Finally we write up a condition report covering everything we found.
This process is the same regardless of appliance — though gas fireplaces are serviced by a licensed gasfitter rather than swept. If you want to understand the standard against which any sweep should be measured, our guide to what a chimney sweep does walks through the full service, and chimney inspection levels explained covers how deep an inspection can go.
Coverage and Pricing
FreshDuct covers the greater Melbourne metropolitan area — the inner suburbs, the east and south-east, the north, the west and bayside. Because we work across the whole metro region, we are equally at home with an inner-city Victorian terrace and its original masonry chimney, an Edwardian bungalow, a 1970s brick-veneer home with a slow-combustion heater, or a modern townhouse. If you are not sure whether you are in our area, just call and ask.
Our standard chimney clean is priced in the range of roughly $180 to $350, depending on your fireplace type, the height and access of the flue, and how much buildup there is. We always give you a clear fixed price before we start, based on your specific chimney, and that price includes the full sweep, vacuum containment, camera inspection and written report. We do not believe in a cheap headline figure that quietly leaves out the inspection and the report — you can see how our pricing compares in chimney cleaning costs in Melbourne.
Transparent, fixed pricing is part of how we work, and it is one of the markers of a quality operator set out in choosing a chimney sweep. You will always know what you are paying and what it covers before we begin.
After Your Service
When the clean is finished, we leave you with more than a tidy fireplace. Every visit ends with a written condition report documenting what we cleaned and the condition of the flue, liner, cap, crown and damper, along with any defects and our recommendations. Because the report is based on our camera inspection, it reflects the real state of your chimney.
That report has lasting value. It confirms your chimney is safe to use this season, gives you a baseline to track its condition year to year, and provides documented evidence of maintenance if you ever need to make an insurance claim — a point covered in chimney and fireplace insurance claims. We will also let you know when your chimney is next likely to need attention, so you can plan ahead rather than waiting for a problem.
We leave your hearth and surrounds as clean as we found them — the containment vacuum and drop sheets mean there is no soot mess left behind. And if the report flags anything worth addressing, we are happy to talk you through it without any pressure, so you can decide what to do in your own time.