Audit first. We walk the site – or work from plans – and map every extraction point: unit bathrooms, common amenities, laundries, car parks, bin rooms, riser systems and where each discharges. You get a documented baseline: what exists, what works, what is failing, with photos.
Then a programme, not a pile of callouts. Cleaning cycles for what needs cycles, repairs batched by building, replacements staged so the budget breathes. Fifty fans serviced across two scheduled days costs a fraction of fifty separate emergency visits – and tenants get proper notice instead of surprise knocks.
And a paper trail that protects you. Every visit produces a photo report: what was found, what was done, what is recommended. When the owners corporation, an insurer or a tenant dispute asks what maintenance was done, the answer is a file, not a shrug.